Privacy Policy for SeniorShield.AI

Effective Date: December 9th, 2024SeniorShield LLC (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (“the Service”). By using SeniorShield.ai, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal information to provide and improve our services. The information we collect includes:

a. Information You Provide  

      •        Account Information: Name, email address, phone number, and payment details when creating an account or subscribing to premium services.
        •        Uploaded Content: Text messages, emails, phone numbers, or other content submitted for scam validation.

b. Automatically Collected Information        

•        Usage Data: Information about how you use the Service, including app usage, page views, and interactions.
        •        Device Information: Device type, operating system, browser type, IP address, and unique device identifiers.

c. Cookies and Similar TechnologiesWe use cookies and tracking technologies to enhance your experience, analyze usage, and provide tailored content. You can manage your cookie preferences through your browser settings.

2. How We Use Your InformationWe use your information for the following purposes:        

•        To Provide Services: Deliver notifications, validate potential scams, and enable features like custom scam testing.
        •        To Improve Services: Analyze usage data to enhance functionality and user experience.
        •        To Communicate: Send account updates, marketing messages, or notifications about service changes.
        •        To Ensure Security: Detect and prevent fraudulent or unauthorized activities.
        •        To Comply with Legal Obligations: Fulfill any applicable legal requirements.

3. How We Share Your InformationWe do not sell your personal information. However, we may share your information under the following circumstances:     

   •        With Service Providers: Third-party vendors who assist with payment processing, text message processing, app development, analytics, or customer support.

For instance, we use Twilio to send text message notifications as part of our service. Twilio may engage its own sub-processors to facilitate these services. You can view Twilio’s current list of sub-processors and their roles by visiting Twilio’s Sub-Processors List.We ensure that all sub-processors adhere to data protection standards consistent with applicable laws. Our agreements with these providers include robust data protection obligations to safeguard your personal data.      

  •        For Legal Compliance: If required by law or to protect our rights, property, or users.

• In Business Transfers: If SeniorShield.ai undergoes a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
  
  

4. Data RetentionWe retain your personal information as long as necessary to provide the Service or comply with legal obligations. You may request deletion of your data by contacting us at john@seniorshield.ai

5. Your RightsDepending on your location, you may have the following rights:     

   •        Access: Request access to the personal data we hold about you.
        •        Correction: Request corrections to your personal data.
        •        Deletion: Request deletion of your personal data.
        •        Data Portability: Request a copy of your data in a portable format.
        •        Opt-Out: Opt-out of marketing communications or targeted advertising. To exercise these rights, contact us at john@seniorshield.ai. We will respond within the time frame required by law.

6. Children’s PrivacySeniorShield.ai is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, contact us immediately.

7. Data SecurityWe implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100% secure. Use the Service at your own risk.

8. Third-Party LinksOur website and app may include links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites.

9. International UsersIf you access SeniorShield.ai from outside the United States, your information may be transferred to and processed in the United States, where privacy laws may differ from those in your jurisdiction.

10. Updates to this Privacy PolicyWe may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated policy will be posted on our website with the “Effective Date” at the top.

11. Contact Us If you have questions about this Privacy Policy or our data practices, contact us at:        

•        Email: john@seniorshield.ai
        •        Address: SeniorShield LLC, Winter Hill, Somerville, MA, USA